Got a question for me? You might find the answer here! These questions are some of the common ones I get asked… If you don’t find the answer that you are looking for, don’t hesitate to contact me directly.
Of course you can book your own holiday, if that’s what you choose. However, there are many benefits of using a travel agent that you may not be aware of. I can save you both time and money. Organising a holiday (particularly if it is quite complex) is time consuming work and you may not know if you are getting value for money on what you are booking. I can also access exclusive deals that may not be accessible to the general public. Another thing to be aware of is that you are not on your own. If you encounter a problem on your trip, I am your advocate to make sure issues are satisfactorily resolved, with your best interest at heart.
I offer the full range of travel booking services that you would expect of an independent travel agent. I am able to organise anything from flights, accommodation, cruises, tours, activities, transfers, car hire and travel insurance. I can provide general package deals, but specialise in customising complex travel itineraries that are specific to your needs and specifications.
My services extend beyond just ‘booking a holiday’. I take the time to get to know you, in order to create an amazing and memorable holiday experience that is reflective of your needs and travel intentions. I pride myself in offering you outstanding customer service from the initial planning and research stage of your trip, through to the end of your holiday and beyond! I am committed to making the process as smooth and stress-free as possible for you.
Absolutely! One of my favourite things is talking about holidays! I’m happy to connect with you to throw around ideas, in order to help you come up with the perfect plan for your next holiday. You can find my details on the Contact Page and reach out by calling, emailing or messaging me. Alternatively, you can fill out an enquiry form that is located on the Enquire Now page. This will help to prompt some initial ideas. You can also find plenty of inspiration in the Get Inspired section of my website!
Definitely not! I am available to help you as little or as much as you like. Tell me what you need and I shall make it happen. Already got flights booked, but need help with organising accommodation? No problem! Need to coordinate a complex flight path, but are happy to organise the accomodation and activities yourself? Sure thing! Don’t have the time, effort or energy to organise anything? No worries! I can take care of absolutely everything from start to finish. Just pack your bags and you are ready to go!
No, I do not add on any booking or service fees. If you are wondering how I pay my own bills, I earn a commission which is paid by the suppliers directly. This keeps me happy and also allows you extra spending money for your holiday. I work within your specified budget to find the best and most value for money products for you and your travel companions. It’s your holiday and I want your dollar to travel as far as it can! However, if you do cancel your booking for any reason, I charge a $180 per person cancellation fee. This is to cover costs of time and effort spent on creating your detailed booking and itinerary and the work done in dealing with suppliers, organising the finer details of the various holiday components and then the reversal of all processes until the trip details are wrapped up. This process can be lengthy and detailed at times and the service that I provide sees all this through to the end. This cancellation fee is not payable as an extra payment, but rather, is deducted from the total recoverable monies owed to you in a refund situation.
I won’t say 100%, but most likely, yes. I have access to pretty much all the big name travel suppliers in the industry. Let me know what you want and I shall do my best to make it happen!
There is not a general yes or no answer for this question. There are a number of factors at play. You will be required to pay a deposit as a minimum before I can officially lock in your holiday itinerary. Some products may require payment in full (such as flights, for example). Others products, such as package deals, may require a deposit and then the balance will be due at a later date. I will advise you of payment due dates when we are finalising the booking.
Sometimes things come up that may effect your holiday plans and you may need to change your itinerary or cancel your holiday completely. For amendments or complete cancellations, there may be limitations and fees that are completely out of my control, as certain conditions of sale attach to the purchase of certain products. Take a hotel room for example. Some rooms may allow you to cancel the room up until a day before check-in. Alternatively, you may have purchased a room at a bargain non-refundable room rate, which means that you are not entitled to cancel without losing your money. If you have purchased travel insurance, you may be able to recoup some of this money, depending upon the type of coverage you have.
The decision on whether to purchase travel insurance is completely up to you. Most of the time, your holiday will come and go without incident. However, on the chance that you get seriously ill or injured whilst in a foreign country, travel insurance is worth its weight in gold! Medical bills can easily accumulate to over US$100,000 if you require a few days in a US hospital for example. If required, the cost of airlifting you to receive care is astronomical. Generally, the most important reason for travel insurance is to cover unforeseen medical expenses. There are other things that travel insurance may also cover; such as insolvency protection (if a supplier goes out of business after you’ve paid for your trip, but before you use the product/service), or flight costs due to missed connections, to name a few. There are many different products on the market and they are not all created equal. Make sure you read the Product Disclosure Statement (PDS) carefully to make sure you know and understand exactly what it is that you are covered for.